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Privacy Policy

Effective 11/1/2024

Privacy Policy for SMS Communications

Brownholtz & Associates – SMS Communications Privacy Policy

1. Introduction

Brownholtz & Associates (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This SMS Communications Privacy Policy explains how we collect, use, store, and protect your data when you opt in to receive text messages from us. By subscribing to our SMS communications, you consent to the practices outlined below.

2. Types of Information We Collect

When you interact with our SMS services, we may collect the following types of personal data:

  • Contact Information: Your phone number and any other identifying details you provide voluntarily.
  • Message Data: The content of messages sent to and from you, including replies.
  • Usage Data: Metadata such as delivery status, timestamps, and read receipts.
  • Device Information: Information such as device type, carrier, and operating system, collected automatically.
  • Other Information: Any additional personal data you provide during interactions, such as name or email address (if applicable).

We do not collect information via cookies or tracking technologies within SMS communications.

3. How We Collect Your Information

We collect your information in the following ways:

  • When you voluntarily opt in to SMS communications via web forms, event registrations, or direct sign-up requests.
  • When you interact with our SMS system, including responding to messages or sending inquiries.
  • From third-party platforms or integrations, if you have given consent through those channels.

4. How We Use Your Information

We use your information for the following purposes:

  • To send transactional and informational SMS messages (e.g., confirmations, event reminders, updates, alerts).
  • To respond to your requests or questions.
  • To monitor and improve the performance and effectiveness of our SMS services.
  • To comply with legal obligations and protect our legal rights.
  • To detect and prevent fraud, abuse, or security incidents.

5. Consent to SMS Communications

By opting into SMS communications, you:

  • Affirm that you are the account holder or have the account holder’s permission to receive messages.
  • Consent to receive recurring messages from Brownholtz & Associates.
  • Acknowledge that message and data rates may apply, depending on your wireless provider.
  • Understand that your consent is not a condition of purchase.

Message frequency will vary based on your interaction with our services.

6. Sharing of Information

We do not sell or rent your personal information. We may share your data only under the following conditions:

  • Service Providers: Trusted third-party vendors that provide SMS delivery, analytics, or support services on our behalf.
  • Legal Compliance: If required by law, regulation, subpoena, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

All service providers are contractually bound to protect your data and use it only as necessary to provide their services.

7. Data Storage and Retention

  • Storage Location: Your data is stored on secure servers located in the United States.
  • Retention Period: We retain your phone number and message data only as long as needed to fulfill the purposes outlined above or comply with legal requirements.
  • Deletion: When your data is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including:

  • End-to-end encryption during message transmission.
  • Secure access controls and monitoring systems.
  • Regular data backups and vulnerability assessments.

However, no security system is completely foolproof, and we cannot guarantee absolute protection against unauthorized access.

9. International Data Transfers

If you are located outside the United States, please be aware that your data will be transferred to and stored in the U.S., where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

10. Your Rights and Choices

You have the following rights regarding your personal information:

  • Opt-Out: You may opt out at any time by replying “STOP” to any SMS message or contacting us directly.
  • Update or Access Information: You may request to access or update your contact details.
  • Data Deletion: You may request deletion of your information, subject to any legal obligations we may have to retain it.
  • Data Portability and Restriction Requests: Where applicable by law, you may request a copy of your data or request restricted processing.

To exercise any of these rights, please contact us using the information provided below.

11. Changes to This Privacy Policy

We may update this SMS Communications Privacy Policy from time to time. If changes are material, we will notify you via SMS, email, or by posting an update to our website. The updated policy becomes effective upon publication.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS practices, contact us at:
Email:
Phone: (916) 649-3200

By subscribing to our SMS communications, you agree to the terms of this policy. If you do not agree, please refrain from subscribing or interacting with our SMS services.